客户管理是什么意思英文

Customer management, also known as Customer Relationship Management (CRM), refers to the strategies, practices, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve customer service relationships, assist in customer retention, and drive sales growth. CRM systems compile customer data across different channels, including a company's website, telephone, email, live chat, marketing materials, and social media.

相关问答FAQs：

1. What is the meaning of customer management in English?
Customer management refers to the process of effectively managing and nurturing relationships with customers. It involves strategies and practices aimed at attracting, acquiring, retaining, and growing a customer base.

2. How is customer management defined in the English language?
Customer management is the comprehensive approach businesses take to interact with, understand, and satisfy their customers. It encompasses various activities such as customer acquisition, segmentation, relationship building, and delivering exceptional customer experiences.

3. What does the term "customer management" imply in English?
In English, the term "customer management" implies the systematic approach businesses adopt to effectively handle all aspects of their customer interactions. It encompasses activities such as identifying customer needs, providing personalized solutions, and maintaining long-term customer loyalty.